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Cybergate currently offer ICT solutions covering five major segments. We as a dynamic company, our portfolio of ICT solutions will be agile and diversified as market demands change. Currently we are continuing to acquire the market leadership in the following segments that we are providing ICT solutions and services.
As an IT industry solution provider itself we are well aware about the fact that there is a human talent crisis in highly crowded IT industry. This issue is not only pertaining to our local IT industry but also it is a worldwide issue.
Red Hat Training
Cybergate, as a Red Hat Certified Training Partner, currently provides industry leading Red Hat training and performance based certification by developing highly skilled human talents in Linux Platforms, JBOSS Middleware, Cloud Computing, Software Defined Storage, and DevOps.
We provide highly innovative Value Added Services (VAS) for the major telecom operators in the country. Our portfolio of solutions include installation of telecommunication systems and complete end to end solution for next generation telecommunication networks.
Currently we are a leader in the Voice Over IP telephony industry. We have already provided world class solutions for our customers with Class 4 Switches and we continue grow our innovative solution portfolio in this segment by designing, developing, and deploying highly innovative strategic solutions.
Today, we are living in an interconnected world as every telecommunication network, private corporate networks , enterprise wide Intranets and public networks like Internet are seamlessly interconnected together and the topic Network Security has naturally become a topic of concern of everyone in the business today. It is no more a topic that is only dedicated to network security professionals in your IT department and it has become a topic of serious discussion among business entrepreneurs and leaders as well. Whether you are a single computer user , CIO or CTO of large multinational company with hundred of branches and thousands of computers which are interconnected, your priority is the security of your information assets in a modern IT driven business environment.
Even though the Network Security has become the top priority of your business most popular commercial network security solutions are not affordable to small and medium business as well as private/public sector none profit service oriented institutions.
Cybergate network security solution comprise of world's most used and popular Open Source network security tools and our solutions are affordable to small, medium or large enterprises without compromising quality, capability and security compared with competing commercial equivalents.
With an open hybrid cloud infrastructure from Red Hat, your IT organization can better serve their business by delivering more agile and flexible solutions while protecting business assets and preparing for the future.
As a Red Hat Business Partner we provide you the best in class cloud computing solution covering your IT infrastructure and Application Platforms. Whether you want to deploy on-premise private cloud or public cloud solution we have the right solution that fits in to your requirement.
We are constantly adopting new technologies in the field of information and communication industry with the prime intention to provide innovative cutting edge telecommunication solutions to our valued customers at most affordable rates in the market. In addition we are in the process of building our capacities in BigData skills.
Currently we are a leader in Commercial Printing Services offering Offset Printing , Digital Offset Printing , Variable Data Printing, Digital Copying , Duplo Printing, Binding , Graphic Designing solutions. We are continuing to adapt new technologies in this industry so that we can provide innovative solutions for our customers in this segment.
Becoming Red Hat certified is a rigorous process and it makes an IT Professional a better technologist with proven abilities. It leads to greater confidence, and potentially job and career security. More Importantly, Red Hat certifications can create a path to new opportunities with current and potential employers. With IT Professionals’ expanded skill set, he gain increased credibility when interviewing. Learn more >
The Challenge for IT Professionals Today
Complexity, specialization, transformative innovation, and the sheer pace of change makes IT Field exciting, fascinating, and difficult. In this environment, attracting, hiring, and retaining the best talent is challenging.
How do an IT professional stand out as a high performer in a highly crowded field is the question today. They need to demonstrate to hiring managers that their skills are valuable and make them a compelling to hire. This is especially true when those who are hiring don’t understand IT Professionals’ value or skill level.
As a Red Hat Certified Training Partner (RHCTP) and an ICT industry service provider, we are currently in the process of providing training and certifications for IT Professionals with an intention to make them ready for highly crowded and competitive IT industry both locally and globally.
All the services and solutions offered by Cybergate will be covered by with an annual Service Level Agreement. We will provide you world class support using two different levels of support five different support channels, and four different seventies of an issue as described here.
|Severity 1||Urgent||A severity one (1) issue is a disastrous production problem which may severely impact the client's production systems, or in which client's production systems are down or not functioning; loss of production data and no procedural workaround exists. An example of such an issue would be your mail server is completely down and it is not functioning anymore.|
|Severity 2||High||A severity two (2) issue is a problem where the client's system is functioning but in a severely reduced capacity. The situation is causing significant impact to portions of the client's business operations and productivity. The system is exposed to potential loss or interruption of service. An example of such an issue would be your mail server is partially functioning but you are not receiving mails from a high impact client or business partner.|
|Severity 3||Medium||A severity three (3) issue is a medium-to-low impact problem which involves partial non critical functionality loss. One which impairs some operations but allows the client to continue to function. This may be a minor issue with limited loss or no loss of functionality or impact to the client's operation and issues in which there is an easy prevention or avoidance by the end user. This includes documentation errors. An example of such an issue would be your mail server is functioning well but you get occasional spam mails which can not be filtered by your mail security gateway.|
|Severity 4||Low||A severity four (4) issue is for a general usage question or recommendation for a future product enhancement or modification. There is no impact on the quality, performance or functionality of the product. An example of such an issue would be your mail server is functioning well and you are planing to cluster your current mail server to achieve highly available in case any failure of your primary mail server in future.|
We offer our supports through following channels depending on severity of an issue and the support level we have agreed to provide with your Support Level Agreement. Web tickets, Phone calls Live chats Remote access channels like VNC, TeamViewer, SSH etc. On-site visits
We offer our support based two levels. Choosing one of these support levels is your choice. It may depend on your budget and the impact on your business.
The following table summarizes how the support levels are covered using the above channels.
|Hours of coverage||Standard business hours ( 8 AM to 5 PM Monday to Friday)||Standard business hours ( 8 AM to 5 PM Monday to Friday) with 24x7 for Severity level 1 issues.|
|Support Channel||Web Ticket, Phone, Live Chats, Remote Access and On-site||Web Ticket, Phone, Live Chats, Remote Access and On-site|
|Number of cases||Unlimited||Unlimited|
The following table shows the relationship of severity levels and response time with standard and premium support levels.
|Severity||Standard Support||Premium Support|
|Severity Level 1||One business hour||One business hour|
|Severity Level 2||Four business hours||Four business hours|
|Severity Level 3||One business day||One business day|
|Severity Level 4||Two business days||Two business days|
Cybergate was incorporated in the year of 2002 and the current management team consists of an experienced team of professionals who are experts in Telecommunication, VOIP Telephony, Information Security, Systems Engineering, Networking, Media Services. and IT Training. Currently, we have diversified our business into six major divisions with an intention to serve better for our highly valued customers.
As a solution to the ever increasing human talent crisis in highly crowded IT industry, Cybergate currently provides industry leading Red Hat training and performance based certification by developing highly skilled human talents in Linux Platforms, JBOSS Middleware, Cloud Computing, Storage, and DevOps. We intend to offer innovative solutions in the field of IT Training beyond the traditional instructor led classroom training.
Our mission is currently in-line with implementing, deploying, managing, and developing value added services, complete end to end solutions for next generation telecommunication networks, information security services for the telecommunication industry, providing innovative solutions and services for the printing and printed advertising industries, and developing highly skilled human IT talents in Linux Platforms, JBOSS Middleware, Cloud Computing, Software Defined Storage, and DevOps. As a dynamic and agile organization our mission will be adjusted as the market demand changes.
Our prime goal is to become a world leader in providing innovative & affordable ICT solution for businesses and human talent developer for IT Industry.
Training Inquiries: email@example.com
General inquiries: firstname.lastname@example.org
Telecom Solutions: +94-783-783-783,
Training Information: +94-766-783-783,
IT Solutions: +94-772-003-839
OUR PARTNERS ARE WORLD LEADERS. THEY ARE THE FORCE BEHIND OUR SUCCESS.
Locate Cybergate Red Hat Academy just 600m away from the University of Sri Jayewardenepura towards Rattanapitiya.
We are exactly at: 103/2, Sri Jayewardenepura University Road, Rattanapitiya, Boralasgamuwa, Sri Lanka.